ABOUT BDT
We teach owners and managers, like you, in service organizations with 500 or fewer employees how to design and implement a process to capture, share, use, and manage organizational content and information (knowledge) in 12 months or less.
You learn how to do this using a blueprint called:
With a solution like EPSS™ in place, you reduce knowledge loss while you gain:
- Sustained credibility and reputation in the marketplace
- Better findability (access to what employees need to do their best work)
- Better performance, productivity, and employee engagement
- Improved quality of products and services
- Reduction in errors and costs
- Consistency in decision-making and problem-solving
- Improved service and support
- Increased internal and external customer satisfaction