How are artificial intelligence (AI) and knowledge management (KM) linked?
In its article titled Artificial Intelligence and Knowledge Management – Understanding How They Are Linked, KM Institute discusses this.
For any task, there is information about the task (input), the process using knowledge, and the output that completes the task.
Humans can process variations in the information, and apply procedural knowledge (know-how) and causal knowledge (know-why) as needed to get the desired output.
However, machines are pre-coded with procedural knowledge, but not with causal knowledge. The advent of AI-enabled machines to create only their own procedures (know-how) to transform input to output.
How do artificial intelligence (AI) and knowledge management work with each other in this process?
The positive effects of how they work with each other in this process:
⚙️ Improve task efficiency
⚙️ Expedite learning
⚙️ Increase knowledge findability and employee productivity
⚙️ Improve human-machine collaboration and employee productivity
The limitations of the relationship between AI and KM:
⚙️ Do not improve the effectiveness
⚙️ Do not use existing knowledge
⚙️ Slow down learning due to dependency on AI algorithms
To read the article Artificial Intelligence and Knowledge Management – Understanding How They Are Linked in full, click http://ow.ly/ftwx50GXLnV