Edith E. Bell

My vision and passion have always been serving senior managers in organizations with 500 or fewer employees by providing consulting, coaching, and training on designing and implementing a system to capture, share, use, and manage the organizational information and knowledge so that their organizations improve overall performance and productivity.

Business Process Documentation Resistance

Even with continuous communication with your employees (as discussed in the blog titled Business Process Documentation Strategy Buy-In, occasional resistance to your business process documentation strategy is unavoidable. In the rush to complete the documentation, you might be blind to employee reactions. This post lists some potential trouble spots (resistance factors) and provides questions you …

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