Knowledge Management

Business Process Documentation Resistance

Even with continuous communication with your employees (as discussed in the blog titled Business Process Documentation Strategy Buy-In, occasional resistance to your business process documentation strategy is unavoidable. In the rush to complete the documentation, you might be blind to employee reactions. This post lists some potential trouble spots (resistance factors) and provides questions you …

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Efficient Knowledge Management

Knowledge management (KM) creates uses, shares, and maintains an organization’s knowledge and information.

KM also allows employees to access the information and knowledge they need to do their work effectively, efficiently, and seamlessly every time.

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