Management of Information

information management introduction
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The Association for Intelligent Information Management (AIIM) indicates information is structured so it is managed throughout its lifecycle regardless of source or format. Formats include data, paper or electronic documents, audio, social business, video, etc. Delivery channels include mobile devices and web interfaces.

Information management (IM) focuses on capturing, managing, preserving, storing, and delivering the right information to the right people at the right time. It resides in business applications or systems such as:

  • Knowledge management
  • Enterprise content management
  • Document management
  • Records management
  • Learning management systems
  • Web content management
  • Intranets

IM also involves how information is structured, its content quality, and more. It encompasses people, content, process, and technology. To succeed, these must be addressed. AIIM also indicates it adheres to guiding principles such as:

  • Information assets are corporate assets.
  • Information is available and shared.
  • Information is retained and archived.

IM is a corporate responsibility, which means everyone in an organization captures, manages, stores, shares, preserves, and delivers information. To accomplish this, the organization provides training, so everyone understands related policies, processes, technologies, and best practices.

It should be noted that although people might use the terms knowledge management and information management interchangeably, it is important to distinguish between the two disciplines. Knowledge management includes codifying knowledge, which involves creating information. After codification, knowledge depends on IM processes such as storage and retrieval. Codified knowledge is also part of knowledge management in that it supports good decision-making and effective action and is adaptable to user needs and understanding.

Finally, knowledge management uses elements of IM. However, IM cannot meet the design requirements for a knowledge management system.

Source Material

International Organization for Standardization. (2018). Knowledge management systems—Requirements (ISO Standard No. 30401:2018).

O’Neil, B. (2017, Mar 1). Framework for managing knowledge, content and documents. Retrieved from

The Association for Intelligent Information Management (AIIM). (2021). What is information management? Retrieved from

Zhurkina, H. (2020, May 26). 10 principles of effective information management. Retrieved from

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