Knowledge capture starts with identifying and documenting the procedural and tacit knowledge critical to an organization’s success. This knowledge includes employee experiences and expertise. It leads to decisions and outcomes benefitting the organization and its employees.
The next step involves gathering knowledge and preserving the knowledge. The final step entails collecting the knowledge for continued organizational effectiveness.
Knowledge capture is important because it allows for knowledge transfer and retention. This ensures employees have access to the information they need to do their best work.
KMInstitute. (2020). Capturing knowledge for organizational development. Retrieved from https://www.kminstitute.org/blog/capturing-knowledge-organizational-development
National Academies of Sciences, Engineering, and Medicine. (2017). Knowledge management resource to support strategic workforce development for transit agencies. Washington, DC: The National Academies Press. Retrieved from http://nap.edu/24961