This post introduces formal knowledge collection, a category of knowledge sharing or knowledge transfer techniques.
This category aims to extract knowledge from people’s heads and make it available for others to access when needed to do their work. To do this can be a challenge and can take time.
Knowledgeable people struggle to explain what they know, even with support and facilitation by others. Therefore, the knowledge management (KM) team, in charge of managing organizational content and information (knowledge), should evaluate whether formally eliciting knowledge is the right approach for a particular knowledge need.
The next several posts describe some of the tools or techniques in the formal knowledge collection.
Trees, L. (2020). Choosing the right knowledge transfer approach. Choosing the Right Knowledge Transfer Approach