Formal Knowledge Collection Techniques: Process Mapping
A process map, also called a flowchart, is a planning and management tool used to describe the flow of work visually. It shows who and what is involved in a process. When possible, begin with process mapping, especially before knowledge mapping, to help you confirm your organization is focusing on and classifying its critical knowledge areas.
lucidchart.com. (n.d.) What is process mapping. https://www.lucidchart.com/pages/process-mapping
Trees, L. (2020). Choosing the right knowledge transfer approach.