WHAT IS EPSS™?
The Employee Productivity Support System™ (EPSS™) helps you design and implement a process to capture, share, and manage your organization’s content and information (knowledge) so that you:
EPSS™ also helps you to focus on how the process integrates with people, content/IT, process, and strategy. These are important to building and sustaining a process that includes sharing knowledge. To do this, you need:
How EPSS™ Helps You Build Your Knowledge Management (KM) Process
For each stage, EPSS™ outlines the process for building your KM process. This includes providing content, instructions, and tools to help you gather the material you need to complete a stage and move to the next one. If you follow the processes and guidelines presented in each stage, your organization can begin to see results in 12 months or less.
Stage 1: Assessment and Strategy
During the assessment and strategy stage, you decide whether there is a need for a knowledge management process. This stage may include creating a business case and budget to determine whether to move forward with the process. The strategy and assessment stage is finished when senior management approves the need for a KM process.
Stage 2: Planning
The planning stage includes looking at potential knowledge areas where managing content and information may add value to the organization. Creating a KM blueprint for the area/areas is helpful during this stage. In addition, roles, processes, technologies, and governance are linked to ensure the proper capture, documentation, organization, and management of your organization’s content and information.
Stage 3: Test and Pilot
The goal of the test and pilot stage is to test and improve, through a series of pilots, the KM blueprint created during the planning stage. Pilots selected should result in a high degree of success, show clear business value, and deliver feedback to improve the KM blueprint.
Stage 4: Rollout
The rollout stage occurs when you apply the KM project across the entire organization. Because it affects the entire organization, the rollout decision results from approval by the steering committee or senior management. Once approved, the rollout continues until the KM Team trains all workers and the workers follow expectations set up during the strategy and planning stages.
Stage 5: Continuous Improvement
In Stage 5, the KM Team moves from KM implementation to KM support. The team engages in continuous KM improvement activity within the organization.